Building good customer relationship is key to any successful business, invest on your Customer Service Trainer now !
Nowadays, more and more companies are realizing that a good bustomer support is a key essential to build trust with present and future clients. On the internet, trust is the most valuable commodity. Whithout it a company may lose BIG time !
Successful companies are handling customers with care. Customer care ! And they are hiring people that understands customer needs, and act upon them, both online and off
Still today, finding a company that excel in customer service is not all that simple. Finding a company that wants to be recognized for customer service excellence that does not provide continues training in these skill sets just simply doesn't exist.
Training investments made in the core observable competencies have immediate and financially measurable key point results.
Once you hire a customer service trainer it may include these courses:
1. Mission Critical customer care skill sets that are designed for both telephone and face to face interactions
- Telephone Etiquette
- trust & Rapport Building
- Active Listening Skills
- Problem Solving
- Defusing Anger
2. Specialty Courses are also available
- Stress Control
- Managing Customer Expectations
- Conflict Management
3. Built-in Role plays and other learning activities are utilized to maximise learning and to enable the participants to demonstrate the extent to which they have mastered the knowledge, skills and strategies.
4. Job Evaluation Check List. Used by supervisors to observe implementation
5. Courses are stand alone and build on each other. While the courses are structure so that some skills used in later courses are taught earlier in the educational program, each of the courses can be taught as a stand alone for any pre-requisite skill set needed is presented in the form of a review
6. The trainer can at that time conduct an overview training sufficient to enable the participant to be successful with the educational program being expound.
7. Certified Instructors are available to train at any suitable location worldwide
Looking for a Customer Service Trainer? Why use Do My Quote:
- Independent. We are not affiliated with any Customer Service Training firms
- Pre-qualified Network. We've prescreened the best and most qualified Customer service trainer in Australia.
- Save TIme. Your business needs are matched with the most qualified Customer Service Trainer, thus, saving you valuable time.
- No Obligation. There is no obligation to sign up with any of the Customer Service firms that will contact you.
- Save Money. Our service is free to use.
DoMyQuote will find Customer Service trainer who's local to you, we will search in Sydney Melbourne Adelaide Brisbane Canberra Darwin Hobart and Perth and also can be found in regional areas of NSW, Victoria,Queensland, South Australia, Western Australia, Tasmania, ACT and Northern Territory