DoMyQuote provides quotes for contact centre solutions and on-demand contact centre services, scaling from a single agent to thousands of agents across any site in Australia.
- Computer telephony integration - never again do you need to ask for their customer number. CTI eliminates this need as the information is provided by a POP screen ensuring all information is correct and recorded.
- Digital recording Essential for technical support, customer service and voice contracts
- Speech recognition: Provides the ease and freedom to ‘talk’ to the right agent. Australian customers are extremely receptive to this new technology and enjoy the experience. Enhance your reputation and upgrade to speech recognition, it’s easier than you think to integrate with your existing systems.
- Virtual Contact Centres: Link up all your customer interaction points with a single routings strategy. Treat multiple sites as one large contact centre, find staff in rural areas, and balance the workload. Decrease costs as you increase customer satisfaction.
- Workforce Management: Looking for an easier way to manage your call centre workforce? Want to maintain workplace rules whilst maximising agent satisfaction? We can tailor and deploy a feature-rich workforce management solution to suit your environment and priorities.
- Interactive Voice Response (IVR) phone menu design: Help customers to help themselves. A well designed IVR solution can reduce staff and customer management costs whilst providing a solution that has become the expected business practice.
- Outbound call routing: Proactively call customers for sales and promotions. Manual dialling is slow and inaccurate – predictive dialling can substantially increase your productivity.
- Predictive dialler: This is vital for minimising operator time wastage during outbound calling, filtering answer machines, busy, disconnected and engaged calls to maximise efficiency.
- Skills based routing or inbound call routing: Delivery of the most important customers to the most skilled agents ensures efficient use of resources and a pleasant experience for the customer.